Please read our standard shipping policy below for details on when you can expect you order to arrive.
We will do our best to process and get your order out to you as quickly as possible. To calculate an estimated delivery time use the following formula:
Add 2 to 3 business days to process your order and get it out of our warehouse. Then add the transit time of the "ship to" location from the graphic below. This calculation should give you a good idea for a delivery date. all dates are based upon regular business days (Mon-Fri) not including weekends or holidays.
Please note: * a business day does not include Saturdays, Sundays, or holidays.
Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.
Remember, this is designed to be a guide to estimate shipping for an item. You may have other things like item size, weather, or other things that affect the delivery time.
Rhino Wine Gear offers fast reliable shipping with FedEx, UPS, and USPS. Most Items will ship by FedEx or UPS Ground delivery. Wine Art usually ships by USPS.
Most orders ship within 2-3 business days from when the order was placed.
Can my order be shipped to a P.O. Box?
No, we do not ship to a P.O. Box. Most orders are shipped by UPS or FedEx. These carriers do not offer that option. What will I be charged for shipping?
Shipping charges are based variety of factors. These may be weight, size, distance, or price.
I ordered a few items, why is my items being shipped separately?
We have a few different suppliers and warehouses around the country. Not every location has all of our products. This could also occur if a product is temporarily out of stock. You will be notified if it will take a long time to get restocked.
Do you ship to Alaska and Hawaii?
Yes. We can arrange shipping on select products to most zip codes in Alaska and Hawaii for an additional charge. However, due to our shippers' restrictions, we cannot ship to certain zip codes in these states. In addition, there may be certain restrictions on the dimension and weight of packages that we can ship to these states.
Can you ship outside the United States?
Yes, please see our International shipping below
International Shipping (Outside of the USA)
We have partnered with Bongo International Parcel and Mail Forwarding to service our international customers.
Bongo International provides it's customers with their very own US address (not a P.O. Box). Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates. For complete details on international shipping visit our international shipping page here
Who will deliver my order?
We may use USPS 1st class priority service, UPS ground or Fedex ground for most products. We may use other carriers as necessary depending on your order's size and weight.
When will my order leave the warehouse?
Most products are guaranteed to leave our warehouse within 2-3 business days. However, certain large items and products that cannot be shipped by FedEx or UPS are not guaranteed to ship within these parameters. Your order might also be delayed due to account verification problems - we can usually resolve any such problems within two additional business days.
How do I track my order?
Once your order is shipped, an e-mail will be sent to you with the order tracking number and carrier service.
Do you refund shipping charges?
Shipping charges are only refunded if:
We ship an incorrect product
A product was shipped from our warehouse broken or defective
A product was damaged during shipping
If we re-ship a product in these cases, there will be no second shipping charge.
If you have any questions you can contact us anytime at info [at] rhinowinegear [dot] com.
Thank you for visiting Rhino Wine Gear!