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Please read our standard shipping policy below for more details on when you can expect you order to arrive.
We will do our best to process and get your order out to you as quickly as possible. To calculate an estimated delivery time use the following formula:
Add 2 to 3 business days to process your order and get it out of our warehouse. Then add transit time of "ship to" location from the graphic below. This calculation should give you a good idea for a delivery date. all dates are based upon regular business days (Mon-Fri) not including Holidays.
Please note: * For FedEx Ground, a business day does not include Saturdays,Sundays, or holidays.
Example: You ship a package on Monday that takes 2 business days to arrive. You do not count the day you ship as a business day, so your package would arrive on Wednesday, the second business day after the ship date.
Shipping Info
Rhino Wine Gear offers fast reliable shipping with FedEx, UPS, and USPS. Most Items will ship by FedEx or UPS Ground delivery. Wine Art usually ships by USPS.
Most orders ship within 3-4 business days from when the order was placed. The
product descriptions for Rhino Wine Gear provide an estimated time to ship.
Can my order be shipped to a P.O. Box?
No, we do not ship to a P.O. Box. Most orders are shipped by UPS or Fed Ex. These carriers do not offer that option.
What will I be charged for shipping?
Shipping charges are based on weight, size and distance. For multiple purchases
shipped together, we will consolidate your freight costs. When ordering multiple
products, your items may be shipped separately. You will NOT be charged any a
additional shipping costs if this occurs.
I ordered a few items, why is my items being shipped
separately?
We have a few different suppliers and warehouses around the country. Not every
location has all of our products. We do not charge you any additional shipping
charges if this occurs. This could also occur if a product is temporarily
out of stock. You will be notified if it will take a long time to get
restocked.
Do you ship to Alaska and Hawaii?
Yes. We can arrange shipping on select products to most zip codes in Alaska and
Hawaii for an additional charge. However, due to our shippers' restrictions, we
cannot ship to certain zip codes in these states. In addition, there may be
certain restrictions on the dimension and weight of packages that we can ship to
these states.
Can you ship outside the United States?
Yes, please see our International shipping below
International Shipping (Outside of the USA)
We have partnered with Bongo International Parcel and Mail
Forwarding to service our international customers.
Bongo International provides it's customers with their very own
US address (not a P.O. Box). Once you have a US address, you will be
able to make purchases with us as well as other US based online
retailers. Bongo receives your purchases and logs them into their
online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical
international shipping rates. For complete details on international shipping visit our international shipping page here
Who will deliver my order?
We may use USPS 1st class priority service, UPS ground or Fedex ground for most
products. We may use other carriers as necessary depending on your order's size
and weight.
When will my order leave the warehouse?
Most products are guaranteed to leave our warehouse within three business days.
Please review the shipping information on each page if provided for other
shipping options. However, certain large items and products that cannot be
shipped by FedEx or UPS are not guaranteed to ship within these parameters. Your
order might also be delayed due to account verification problems - we can
usually resolve any such problems within two additional business days.
How do I track my order?
Once your order is shipped, an e-mail will be sent to you with the order
tracking number and carrier service.
Do you refund shipping charges?
Shipping charges are only refunded if:
We ship an incorrect product
A product was shipped from our warehouse broken or defective
A product was damaged during shipping
If we re-ship a product in these cases, there will be no second shipping charge.
Contact Us
If you have any questions you can contact us anytime at
info [at] rhinowinegear [dot] com or by calling 877-RHINO-10.
Thank you for visiting Rhino Wine Gear!
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