1) About Rhino Wine Gear
2) Ordering & Returns
4) Contact Us
About Rhino Wine Gear
Rhino Wine Gear was created to provide quality wine products for the wine lover in us. Many people are looking for unique wine accessories to give as gifts or to indulge ones need to have great wine gear on hand. Rhino Wine Gear provides products that do just that!
At Rhino Wine Gear, we believe that shopping on the internet should be fun, easy, and secure. We have tried to create a web site that is easy to navigate, looks great and is very safe. Rhino Wine Gear strives to bring you the highest quality products at great prices. We combine top of the line products with unparalleled support.
Please let us know if you have any questions or suggestions regarding Rhino Wine Gear. We will do everything possible to ensure that your experience with Rhino Wine Gear will be pleasant and most of all . . . fun!
The Staff at Rhino Wine Gear
info [at] rhinowinegear.com
Placing an Order
To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. If you have questions regarding your order, you can email us 24 hours a day, 7 days a week at info [at] rhinowinegear.com
Lowest Price Promise
Shop with the confidence of knowing you are getting our lowest price for 60 days. If the price on our website of an item is lower than the price you paid, we will refund you the difference.
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except personalized or edible items for any reason or no reason. We want you to be completely happy with the wine products we provide! All returned items must be in resell-able condition.
If you need to return something, please send an email to info [at] rhinowinegear.com within 14 days of receiving your order for authorization on a return. We will accept authorized returns within 14 days as long as the items are unused and in the original packaging. Customer is responsible for shipping and the shipping cost of the returned item(s).
Returned volume or bulk orders greater than 10 units are subject to a 15% restocking fee of the returned units.
Rhino Wine Gear
13506 Summerport Village Pkwy
Windermere, FL 34786
Methods of Payment
We accept Visa, Mastercard, American Express and Discover.
Sales tax will be assessed for orders that are shipped within the state of Florida (6.5%) and California (9%). This is due to the fact that our corporate office and/or warehouses are located in these states.
Rhino Wine Gear ships from our warehouse located in California. Some items may ship from the manufacturer. All of our glassware & decanters will ship from the manufacturer directly, this provides our customers with the best possible packaging for shipment.
Most orders ship within 3-4 business days from when the order was placed. The product descriptions for Rhino Wine Gear provide an estimated time to ship.
Can my order be shipped to a P.O. Box?
No, we do not ship to a P.O. Box. Most orders are shipped by UPS or Fed Ex. These carriers do not offer that option.
What will I be charged for shipping?
Shipping charges are based on weight, size and distance. For multiple purchases shipped together, we will consolidate your freight costs. When ordering multiple products, your items may be shipped separately.
I ordered a few items, why is my items being shipped separately?
We have a few different suppliers and warehouses around the country. Not every location has all of our products. This could also occur if a product is temporarily out of stock. You will be notified if it will take a long time to get restocked.
Do you ship to Alaska and Hawaii?
Yes. We can arrange shipping on select products to most zip codes in Alaska and Hawaii for an additional charge. However, due to our shippers' restrictions, we cannot ship to certain zip codes in these states. In addition, there may be certain restrictions on the dimension and weight of packages that we can ship to these states.
Can you ship outside the United States?
Yes, please see our International shipping below
International Shipping (Outside of the USA)
International Shipping Available with a 3rd Party Freight Forwarder!Who will deliver my order?
We may use USPS 1st class priority service, UPS ground or Fedex ground for most products. We may use other carriers as necessary depending on your order's size and weight.
When will my order leave the warehouse?
Most products are guaranteed to leave our warehouse within three business days. Please review the shipping information on each page if provided for other shipping options. However, certain large items and products that cannot be shipped by FedEx or UPS are not guaranteed to ship within these parameters. Your order might also be delayed due to account verification problems - we can usually resolve any such problems within two additional business days.
How do I track my order?
Once your order is shipped, an e-mail will be sent to you with the order tracking number and carrier service.
Do you refund shipping charges?
Shipping charges are only refunded if:
We ship an incorrect product
A product was shipped from our warehouse broken or defective
A product was damaged during shipping
If we re-ship a product in these cases, there will be no second shipping charge.
If customer returns an item for any other reason the return shipping is the customers responsibility.
Click here for our shipping map and special shipping instructions.
If you have any questions you can contact us anytime at info [at] rhinowinegear [dot] com or by calling 877-RHINO-10.
Thank you for visiting Rhino Wine Gear!